According to Dr. Right's service over these 10 years,
1. Only 5% of dissatisfied patients complain.
2. The rest (95%) remain silent and just leave.
3. 92% of dissatisfied patients will never come back.
That means, if you receive 1 complaint, 20 other silent patients are just gone forever.
What's More:
4. 80% of clinics say they deliver superior medical service.
5. In fact, only 8% of patients say these same clinics deliver superior patient service.
